Control Room
Answer the safety alerts. Nothing else competes for your attention.
Security or the 24×7 control desk. Your job is response time.
Try this role now
Sign in with the demo account and start at Incidents.
A 2-minute guided tour offers itself when you arrive, and highlights each screen as it explains it. You can replay it any time from your account menu.
What you are responsible for
- Respond to SOS alerts immediately
- Verify where a vehicle and its passengers are
- Reach the traveller, the driver and emergency contacts
- Record every action and close with a resolution
How to do it
2 workflows, in the order you will meet them.
1. Respond to an SOS
The moment a critical alert arrives.
- Open the incident. SOS alerts are pinned to the top of the queue.
- Press Acknowledge first — the person who raised it sees that acknowledgement on their screen.
- Use the panel on the right to call the employee, the driver, and the employee's emergency contacts.
- Record what you did as notes as you go, not afterwards.
- Escalate if it needs a senior decision.
- Close with a resolution describing the outcome. A resolution is required.
The incident carries the reported location and the trip, so you can see the vehicle, driver and passenger list without asking.
2. Verify a vehicle's position
You need to know where someone is.
- Open Live Operations and find the trip.
- Read the location badge carefully: Live means recent, a stale age means the position is old, No GPS means there is no device.
- Select the trip for the driver's number and a link to log an incident.
What this role can and cannot do
Enforced on the server, not just hidden in the interface.