Dispatcher
Watch the operation run and fix what breaks.
The transport desk during the shift. You live on two screens: the dispatch board and live operations.
Try this role now
Sign in with the demo account and start at Dispatch board.
A 3-minute guided tour offers itself when you arrive, and highlights each screen as it explains it. You can replay it any time from your account menu.
What you are responsible for
- Track every trip by stage on the dispatch board
- Watch active trips, telemetry and exceptions live
- Reassign a vehicle or driver when something falls over
- Correct attendance and handle no-shows
- Acknowledge and resolve incidents
How to do it
5 workflows, in the order you will meet them.
1. Work the dispatch board
Continuously through the shift.
- Open Dispatch Board. Trips are grouped as To dispatch, Confirmed, On the road, Exceptions and Closed.
- Filter by site, shift or vendor to narrow to what you own.
- Cards show seats used, lateness and status at a glance. Click one to open the trip.
- Anything in Exceptions needs a decision from you.
2. Monitor live operations
Whenever trips are running.
- Open Live Operations. The list is the control surface; the map is context.
- Trips with open incidents pin to the top.
- Each row shows seats, a lateness badge, and either Live, a stale age, or No GPS.
- The list refreshes every 30 seconds without losing your place.
- Select a trip to open a side panel with the driver's number and a link to log an incident.
A stale badge means the last position is old. Do not treat it as the cab's current location.
3. Reassign a trip
A vehicle breaks down, or a driver does not show.
- Open the trip and choose Reassign vehicle or driver.
- Pick the new vendor, vehicle and driver, and give a reason — the reason is required.
- The previous vehicle and driver are released if they are not needed elsewhere. Passengers and the new driver are notified.
- The change is written to the trip timeline and the audit log.
4. Correct attendance
A driver marked someone wrongly, or a passenger disputes it.
- Open the trip and use the action menu on the passenger's row.
- Choose the correct outcome, or Reset to clear it.
- Corrections are attributed to you so the record stays honest.
5. Handle an incident
An SOS, a delay, a deviation or a no-show appears.
- Open Incidents. Critical items sort to the top.
- Acknowledge first — it stops the clock and tells everyone it is being handled.
- Add notes as you investigate. Escalate if it needs someone senior.
- Close it with a resolution. A resolution is required — an incident cannot be closed silently.
What this role can and cannot do
Enforced on the server, not just hidden in the interface.